Refund Policy

We have a 7 return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at estifaclothing@gmail.com. If your return is accepted, we will give instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Returned items would be shipped to the following address:

                 23, Jalan Ceria 1C
                 Ceria Residen
                 63000 Cyberjaya
                 Attn: Estifa Sdn Bhd

Customers will be responsible for the return costs. You can always contact us for any return question at estifaclothing@gmail.com or whatsapp 0122768301

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

 Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you any doubt, you can always email us at estifaclothing@gmail.com

 

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, the refund will automatically be processed to your original payment method. Please remember it may take some time for your bank or credit card company to process the refund, and in some circumstances may takes up to 14 days after the refund has been processed by us.